Backup and Replication Services (BRS) is a professional cloud solution for business continuity, whether the customer needs data backup, critical system’s replication or complete management of BC/DR processes. BRS is a complete portfolio for services powered by Veeam solutions, which provide:

•  Veeam Agents – Backup of workstations and servers through locally installed agent
•  Veeam Cloud Connect Backup – Transfer backups from customer’s infrastructure (workstations, servers, virtual machines and file shares) in a dedicated cloud repository
•  Veeam Cloud Connect Replication – Replication of critical systems from customer’s infrastructure into a dedicated Virtual Data Center
•  Veeam Backup for Microsoft 365 – Protection of client data from Microsoft 365, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
•  Veeam Backup for Public Clouds – Backup for instances hosted in Microsoft Azure, Amazon Web Services, and Google Cloud.
•  neoCloud Managed Service – Rental of hardware and licenses for installing a business continuity solution locally in the customer infrastructure and complete management of business continuity processes by our system engineers

To fit the customer needs, the services in the BRS portfolio are backed by a web portal based on Veeam Service Provider Console, which allows:

•  Quick overview of protected systems and amount of data protected
•  Policy management and remote agent installation to local servers and workstation in the customer’s infrastructure
•  Detailed backup and replication job overview and execution status
•  Starting a defined Failover plan for initiating a BC/DR scenario
•  Creation of custom reports for the protected infrastructure

BRS Portal – Summary

BRS Portal – Backup Jobs

BRS Portal – Protected Data

BRS services enables protection for physical and cloud-based servers and workstations by installing Veeam Agent directly in the operating system. Events such as loss of connectivity, hardware failure, data corruption etc. may cause severe operational problems. Veeam agents enable:

The 3-2-1 rule states that three copies of the data should be kept, stored on two types of media, one of which is stored off site. Storing backups on a remote location can be a challenge because of limited bandwidth, data capacity growth or lack of resources required for creating and maintaining a true remote backup repository.

Veeam Cloud Connect Backup simplifies the process of transferring your backups from the existing Veeam infrastructure in a cloud repository, without ever worrying about the expenses and complexity of a secondary location. Veeam Cloud Connect Backup is:

Replicate the virtual machines from your Veeam infrastructure to the cloud without expenses and complexities that come from managing a secondary data center. With Veeam Cloud Connect Replication, you can be certain that your business will remain operational in case of a disaster.

Even though Microsoft 365 is a cloud service, this doesn’t replace your responsibility to back up business-critical Office 365 data. The Office 365 Shared Responsibility Model states that with Microsoft 365, it’s your data — you control it — and it is your responsibility to protect it.

Veeam Backup for Microsoft 365 is a comprehensive backup solution designed to protect your Microsoft 365 data, including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams. With BRS M365, you can easily backup and restore your critical data to safeguard against accidental deletions, ransomware attacks, and data loss due to retention policy limitations. The service offers flexible backup options, recovery capabilities and robust search functionalities, ensuring your business continuity and compliance needs are met seamlessly. Through the self-service portal and the use of SSO from Microsoft Entra ID, users get the opportunity for greater control, insight and recovery of their own data.

Discover our Public Cloud backup service tailored to protect your systems and applications hosted on public cloud, including Microsoft Azure, AWS and Google Cloud. Through automated backups, fast and flexible data recovery, our solution guarantees the security of your data and ensures business continuity with reliable backup management.

Neocom has implemented a Service Management System (SMS), based on the requirements of the MKC ISO/IEC 20000-1:2018 standard and fully integrated with the requirements of already implemented Quality Management System (MKC EN ISO 9001:2015), Environmental management (MKC EN ISO 14001:2015), Information security management (MKC ISO/IEC 27001:2013) and Business continuity management system (MKC EN ISO 22301:2012).

The reasons behind why so little companies can maintain a solution or processes tied to business continuity can be operational – lack of expertise i.e. insufficiently educated staff or financial, such as limited budget for procurement and implementation of complete solution for business continuity. As integral part of the BRS service, neoCloud offers the possibility for complete management of the solution and processes tied to business continuity. Our experience from working with enterprise customers as well as the implemented standards allow us to assist our customers with the following organizational and technical requirements as part of the service:

•  Identification of critical business processes for business continuity and defining the necessary RPO/TRO of these systems
•  Assistance with preparing documentation necessary for implementation of standards and regulatory requirements tied to business continuity
•  Creation, management and monitoring of backup and replication jobs
•  Occasional testing of data restore from backups and failover scenarios of critical systems
•  Assistance with data restore from backups and initiation of failover of critical systems
•  Technical support with issues in backup and replication job execution

If the customer requires local backup data from the systems in their infrastructure but does not have an existing business continuity solution, while not being able or does not want to invest in procurement of such solution, neoCloud offers:

•  Rental of software licenses for local installation of Veeam Backup & Replication based on pay-per-use model. This way, the customer pays monthly only for the systems they protect (workstations, servers, virtual machines etc.).
•  Rental of a server from Hewlett Packard Enterprise (HPE) for the local installation of Veeam Backup & Replication. The server model is chosen based on the performance and capacity requirements for storing the backups of the protected systems.